When purchasing using the Hatch Embroidery FlexPay solution, your payment may fail due to a number of reasons.
- Billing address entered does not match the address of the credit card
- Insufficient funds available. Please try a different credit card.
- Your credit card requires pre-authorization for recurring transactions - Contact your issuing bank
- Your credit card requires pre-authorization for international transactions - Contact your issuing bank and approve recurring transactions to Wilcom Pty Ltd in Sydney, Australia.
To update your account details used for FlexPay, sign into your account on the Hatch website and go to https://www.wilcom.com/hatch/flexpay/flexpayupdatedetails.aspx
If you still require further assistance, please contact firstname.lastname@example.org