How do I log into my FlexPay account to update, change my credit card, or enter the card details after I have had a failed payment?
To update your account details used for FlexPay, sign into your account on the Hatch website and go to https://www.wilcom.com/hatch/flexpay/flexpayupdatedetails.aspx
Enter your complete card details (even if it is the same)
Then click "SUBMIT" button
NB: It's important to check that the card details entered are correct as it will only be verified when FlexPay attempts to take the next payment. If any details are incorrect, it will continue to fail.
If you have problems, click here to contact support